Return & Refund Policy

Return & Refund Policy – Wheelchair Experts

At Wheelchair Experts, we aim to ensure complete customer satisfaction while purchasing mobility equipment such as wheelchairs, walkers, bathroom aids, and other healthcare products. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

Products can be returned within 7 days from the date of delivery.
The item must be unused, uninstalled, undamaged, and in its original packaging with all accessories.
Returns are accepted only if the product has a manufacturing defect, wrong product delivered, or damage during transit.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or installed products
Customized or made-to-order equipment
Consumable or hygiene-related products (if opened)
Products damaged due to misuse or improper handling

3. Return Process

To initiate a return, contact us within 7 days at our support contact.
Share order details and images/videos of the issue.
Once approved, we will arrange a pickup or guide you through the return process.

4. Refund Policy

After inspection and approval, refunds will be processed within 7–10 business days.
Refunds will be credited to the original mode of payment.
Shipping or installation charges (if any) are non-refundable.

5. Replacement Policy

In case of manufacturing defects or transit damage, we offer replacement instead of refund, subject to stock availability.